1. Introduction
Propspedia ("we", "our", or "us") operates the website propspedia.com and its associated mobile applications (collectively, the "Platform"). This Privacy Policy describes how we collect, use, process, and disclose information about you when you use our Platform.
By accessing or using Propspedia, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please discontinue use of the Platform.
2. Information We Collect
We collect several categories of information to provide and improve our services:
2.1 Information You Provide Directly
- Account registration details: name, email address, phone number, and password.
- Profile information: city of residence, property preferences, budget range.
- Enquiry and contact form data submitted through the Platform.
- Reviews, ratings, and comments you post about properties or builders.
- Builder profile information including RERA registration numbers and project data.
2.2 Information Collected Automatically
- Device information: IP address, browser type, operating system, device identifiers.
- Usage data: pages visited, search queries, time spent, click-through behaviour.
- Location data: approximate location derived from IP address (and precise GPS if you grant permission).
- Cookies and similar tracking technologies (see our Cookie Policy for details).
2.3 Information from Third Parties
- Social login providers (Google, Facebook) when you choose to sign in through them.
- Analytics and advertising partners who share aggregated data.
- Builders and agents who provide property listing data.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Category | Details |
|---|---|
| Account Management | Create and manage your user account, authenticate logins, and provide account support. |
| Property Search | Personalise search results, recommend relevant listings, and remember your preferences. |
| Enquiry Processing | Connect you with builders, agents, or sellers when you submit a property enquiry. |
| Communication | Send transaction emails, booking confirmations, and service notifications. Marketing emails only with your consent. |
| Platform Improvement | Analyse usage patterns to improve features, fix bugs, and develop new services. |
| Security & Fraud | Detect, investigate, and prevent fraudulent listings, spam, and security incidents. |
| Legal Compliance | Meet obligations under applicable Indian law, including RERA, PDPB, and IT Act. |
| Analytics | Measure the performance of content, features, and marketing campaigns using aggregated data. |
6. Data Retention
We retain your personal data for as long as necessary to provide the Platform and fulfil legal obligations:
| Category | Details |
|---|---|
| Account data | Retained for the lifetime of your account, plus 2 years after deletion request. |
| Enquiry data | Retained for 3 years to resolve disputes and comply with RERA requirements. |
| Usage & analytics logs | Retained in anonymised form for up to 24 months. |
| Marketing preferences | Retained until you unsubscribe or withdraw consent. |
| Legal hold data | Retained as long as required by applicable law or ongoing legal proceedings. |
7. Your Rights
Under India's Digital Personal Data Protection Act (DPDPA) 2023 and other applicable laws, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that inaccurate or incomplete data be corrected.
- Right to Erasure: Request deletion of your personal data subject to legal retention requirements.
- Right to Withdraw Consent: Withdraw marketing consent at any time via your account settings or by emailing us.
- Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer or the Data Protection Board.
- Right to Nominate: Nominate an individual to exercise rights on your behalf in the event of death or incapacity.
To exercise your rights, email us at [email protected]. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS 1.3 and at rest using AES-256.
- Access to personal data is restricted to authorised personnel with a legitimate need.
- We conduct regular security audits and vulnerability assessments.
- Our infrastructure is hosted on ISO 27001-certified cloud providers.
- We maintain an incident response plan and will notify affected users within 72 hours of a confirmed breach.
9. Third-Party Links
The Platform may contain links to third-party websites, including builder microsites, government portals (e.g., RERA), and payment gateways. These sites have their own privacy policies. We are not responsible for their practices and encourage you to review their policies before submitting any information.
10. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal information, we will delete it promptly. If you believe a minor has provided us their data, please contact[email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related queries or to exercise your rights, please contact:
Data Protection Officer
Propspedia Pvt. Ltd.
4th Floor, Prestige Tech Park, Chennai, Tamil Nadu 600089